Frequently Asked Questions

The minimum age to register and play on eeji Casino is 21 years old, in strict compliance with Philippine gambling regulations. We take age verification very seriously. All players are required to confirm their age at registration, and we may request government-issued ID documents (such as a Philippine passport, driver's license, or SSS/UMID card) to verify your age before processing withdrawals or large transactions. Accounts found to belong to underage players will be immediately closed.

No — each player is allowed only one account on eeji Casino. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you have forgotten your login details, please use the password reset function or contact our support team at support@eeji.app — we'll help you recover access to your existing account.

KYC (Know Your Customer) verification is a standard requirement for all online casinos operating in the Philippines. To verify your eeji Casino account, you will need to submit:

• Proof of Identity: A clear photo or scan of a government-issued ID (passport, driver's license, PhilSys ID, SSS/UMID card)
• Proof of Address: A recent utility bill, bank statement, or government document showing your name and address (dated within the last 3 months)
• Proof of Payment Method: A screenshot or photo of your GCash, PayMaya, or bank account showing your name

Verification is typically completed within 24–48 hours. You will receive an email confirmation once your account is verified.

No worries, it happens to the best of us! On the eeji Login page, click the "Forgot Password?" link. Enter the email address associated with your account and we'll send you a password reset link. Check your inbox (and your spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our support team at support@eeji.app and we'll sort it out for you right away.

eeji Casino supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected cryptocurrencies (subject to availability)

All transactions are processed in Philippine Peso (₱). We are constantly adding new payment options to make banking as convenient as possible for our Filipino players.

The minimum deposit on eeji Casino is ₱100 for most payment methods, making it accessible for all types of Filipino players — whether you're a casual player in Quezon City or a high roller in BGC. Some payment methods may have slightly different minimums. The maximum deposit limit varies by payment method and account verification status. Check the Cashier section of your account for the latest limits applicable to your preferred payment method.

Most deposits on eeji Casino are processed instantly — especially GCash and PayMaya transactions. Online banking transfers may take a few minutes to reflect depending on your bank's processing time. If your deposit has not appeared in your eeji Casino account within 30 minutes, please contact our support team with your transaction reference number and we will investigate immediately. Do not make a second deposit until the first one has been resolved.

To withdraw your winnings, log in to your eeji Casino account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your deposit where possible.

eeji Casino processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks may take 1–3 business days depending on the bank's processing schedule. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on eeji Casino is ₱500. Maximum withdrawal limits vary by account level and payment method. Fully verified accounts enjoy higher withdrawal limits. If you need to withdraw a large amount, please contact our support team in advance so we can assist you with the process smoothly. Note that active bonus wagering requirements must be completed before a withdrawal can be processed.

eeji Casino offers a wide variety of games loved by Filipino players, including:

• Dragon and Tiger — the fast-paced card game that's hugely popular across the Philippines and Asia
• Gates of Olympus — the legendary Pragmatic Play slot with cascading wins and massive multipliers
• Slots — hundreds of slot titles from top providers, with themes ranging from classic fruit machines to modern video slots
• Bingo — online bingo rooms with multiple card options and exciting jackpots
• Live Casino — real dealers, real tables, streamed live for an authentic casino experience from the comfort of your home

New games are added regularly, so there's always something fresh to try on eeji Casino!

Absolutely. All games on eeji Casino use certified Random Number Generators (RNG) to ensure completely fair and unpredictable outcomes. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed in real time with real dealers and real cards or wheels — there is no manipulation of any kind. eeji Casino is committed to providing a transparent and fair gaming environment for every Filipino player.

Yes! eeji Casino is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access all games directly through your mobile browser — no app download required. The mobile experience is smooth, fast, and designed to work well even on slower mobile data connections, which is great for players across the Philippines including those in Cebu, Davao, and other areas outside Metro Manila. Simply visit eeji.app on your phone's browser and log in to start playing.

eeji Casino offers a range of exciting bonuses and promotions for both new and existing players, including welcome bonuses for new registrations, reload bonuses on subsequent deposits, free spins on selected slot games, cashback offers, and special seasonal promotions tied to Filipino holidays and events. All bonuses come with terms and conditions including wagering requirements — please read these carefully before claiming any bonus. Visit the Promotions section of your eeji Casino account for the latest offers.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus on eeji Casino before claiming.

Yes. eeji Casino uses SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

Here are some tips to keep your eeji Casino account safe:

• Use a strong, unique password that you don't use on other websites
• Enable two-factor authentication (2FA) if available on your account
• Never share your login credentials with anyone — eeji Casino staff will never ask for your password
• Always log out after your session, especially on shared or public devices
• Be cautious of phishing emails or fake websites — always access eeji Casino directly through eeji.app
• Contact support immediately at support@eeji.app if you suspect unauthorized access to your account

eeji Casino provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose in a given period
• Session Time Limits — set a maximum play duration per session
• Reality Checks — periodic pop-up reminders showing your session time and spending
• Cool-Off Periods — temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — permanently or long-term close your account (6 months, 1 year, 3 years, or permanent)

All tools are available in your account settings or by contacting support at support@eeji.app.

To activate self-exclusion, log in to your eeji Casino account, go to Account Settings > Responsible Gaming, and select the self-exclusion option. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be immediately suspended for the chosen duration. Alternatively, contact our support team at support@eeji.app and we will activate self-exclusion on your behalf right away. Self-exclusion cannot be reversed during the chosen period — no exceptions.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and support resources for Filipino players. You can also reach out to mental health professionals and counseling services available nationwide. eeji Casino's own support team is available 24/7 at support@eeji.app — we can help connect you with the right resources and activate any account restrictions you need immediately.